Member Service Representative

Essential Responsibilities:
Handles monetary transactions for members and enters them in the Bank's software programs and provides receipts
Follows the Bank's security guidelines on a daily basis
Stays abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
Reviews member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeps cash drawer in balance on a daily basis
Promotes TowneBank and its products and services
Provides exquisite service to members in person, on the phone or by email
Displays a professional appearance and behavior
Handles other branch duties as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Required Skills and Competencies:
Prior cash handling experience and/or six months bank teller experience is highly desired
Basic computer skills including Outlook, Excel, Word and Bank software programs
Flexibility to learn and grow as new systems or processes emerge
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to give our members excellent service in person, on the phone, and by email
Ability to work as an integral team player
Punctuality is a must

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